Refunds Policy
Welcome to MyViaWealth.
MyViaWealth provides digital educational products and services to customers worldwide. Our headquarters are located in Poland, and our business operates in accordance with applicable Polish law, European Union regulations, and any mandatory consumer protection laws that apply in the customer's country of residence.
Please read this Refund Policy carefully before making a purchase.
1. Scope
This Refund Policy applies to all digital products and services purchased through the MyViaWealth website, including but not limited to:
• Digital eBooks
• Budgeting and financial planning templates
• Digital downloads
• Online courses
• Video lessons
• Webinars
• Educational resources
• Memberships (if offered)
• Other downloadable or digital content.
2. Digital Products and Services
All products and services offered by MyViaWealth are delivered electronically. Due to the nature of digital products, they cannot be physically returned once they have been accessed, downloaded, streamed, or otherwise made available to the purchaser.
3. Right of Withdrawal (European Union)
If you are a consumer residing in the European Union, you generally have the right to withdraw from online purchases within 14 days.
However, pursuant to Article 16(m) of Directive 2011/83/EU, the right of withdrawal does not apply once:
• you have expressly requested immediate access to the digital content before the withdrawal period expires; and
• you have acknowledged that you lose your statutory right of withdrawal once the digital content is made available.
By purchasing digital products from MyViaWealth and requesting immediate access, you expressly consent to immediate delivery and acknowledge that your statutory right of withdrawal ends once access begins.
4. Customers Outside the European Union
MyViaWealth serves customers worldwide. Customers outside the European Union may have additional mandatory consumer rights under the laws of their country or state of residence. Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable law.
5. Refund Eligibility
Refund requests may be considered in the following circumstances:
• duplicate purchases;
• accidental duplicate payments;
• verified billing errors;
• technical issues preventing access that cannot be resolved by our support team within a reasonable period;
• purchases that are required to be refunded under applicable consumer protection laws.
Each request is reviewed individually.
6. Non-Refundable Purchases
Unless otherwise required by applicable law, refunds are not available for:
• digital products that have been downloaded or accessed;
• online courses after access has been granted;
• recorded or live webinars after access has been provided;
• downloadable templates;
• digital workbooks;
• educational guides;
• promotional or discounted products;
• gift cards (if available);
• purchases made through unauthorized third parties.
7. Subscription Services
If MyViaWealth offers subscription-based services, you may cancel your subscription at any time before the next renewal date. Cancellation prevents future billing but does not automatically entitle you to a refund for payments already processed unless required by applicable law.
8. Technical Support
If you experience any difficulty accessing your purchase, please contact our support team before requesting a refund.
Most technical issues can be resolved quickly.
9. How to Request a Refund
To submit a refund request, please contact us at:
Email: contact@myviawealthplatform.com
Please include:
• your full name;
• order number;
• email address used for purchase;
• purchase date;
• description of the issue;
• any relevant screenshots or supporting information.
10. Refund Processing
If a refund is approved: it will be issued using the original payment method whenever possible; processing times depend on your payment provider; approved refunds are generally processed within 14 business days.
11. Chargebacks
We encourage customers to contact MyViaWealth before initiating a chargeback with their payment provider. Most issues can be resolved quickly through our customer support process. MyViaWealth reserves the right to suspend access to digital products while a payment dispute is under investigation.
12. Consumer Rights
Nothing in this policy excludes, restricts, or limits any mandatory consumer rights provided under applicable laws, including:
• the laws of Poland;
• European Union consumer protection legislation;
• any mandatory consumer protection laws applicable in the customer's country or jurisdiction of residence.
Where local law provides greater consumer protection than this policy, the applicable legal provisions shall prevail.
13. Changes to This Policy
MyViaWealth may update this Refund Policy from time to time.
Any changes become effective upon publication on our website. The version in effect at the time of purchase will apply to that purchase.
14. Contact Information
If you have any questions regarding this Refund Policy, please contact us:
MyViaWealth
